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Everyday Essentials
More than a store — a place made with love for your best friend.
About us
Welcome to TuffyCool, your trusted destination for quality pet products since 2019. What began as a local pet store has grown into a trusted online shop, dedicated to providing high-quality essentials, fun accessories, and nutritious treats for pets across the UK. We pride ourselves on offering exceptional products, fast and reliable shipping, and friendly customer support that truly cares. At TuffyCool, our mission is simple – to make every pet’s life happier, healthier, and full of joy.
Intentional design
We create with intention. Our products solve real problems with clean design and honest materials.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
Frequently asked questions
What should I do if I’m not satisfied with my purchase?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
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